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      <title>pflores posted Customizing Console for Customer Support</title>
      <pubDate>Wed, 18 Jun 2008 14:56:43 PDT</pubDate>
      <guid>http://ideas.salesforce.com/article/show/10089735/Customizing_Console_for_Customer_Support</guid>
      <link>http://ideas.salesforce.com/article/show/10089735/Customizing_Console_for_Customer_Support</link>
      <author>pflores</author>
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    <item>
      <title>pflores posted Cutomizing Fields for Email Templates</title>
      <pubDate>Wed, 14 May 2008 14:30:42 PDT</pubDate>
      <guid>http://ideas.salesforce.com/article/show/10088771/Cutomizing_Fields_for_Email_Templates</guid>
      <link>http://ideas.salesforce.com/article/show/10088771/Cutomizing_Fields_for_Email_Templates</link>
      <author>pflores</author>
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    <item>
      <title>pflores posted Cutomizing Fields for Email Templates</title>
      <pubDate>Wed, 14 May 2008 14:30:22 PDT</pubDate>
      <guid>http://ideas.salesforce.com/article/show/10088770/Cutomizing_Fields_for_Email_Templates</guid>
      <link>http://ideas.salesforce.com/article/show/10088770/Cutomizing_Fields_for_Email_Templates</link>
      <author>pflores</author>
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