jamiencontonio 2008-10-23T09:18:36Z Re-posting this comment. I would appreciate a fix to the description below. Feel free to separate this as a separate post; however, it is very relevant to the console being useful, in my mind. This is a slick design for our users. A big problem is not being able to use criteria associated with partners and sales teams to the view in the top frame. A user who logs in wants to see all opportunities which he/she owns or on which he/she is a member of the sales team. For accounts, he/she wants to see all opportunities for which that account is the primary account or for which there is a partnership with that account. I don't need a complex network of criteria based on all related lists necessarily; however, we can't have people using relying on things like sales teams and partners and not be able to tailor the console with that data. Soutter 2007-12-06T17:16:36Z This doesn't solve the problem of being able to automatically process information on email to case or SSP submitted cases on arrival based on information that lives in the account or the asset. keep working on it guys. JG 2007-12-06T17:15:42Z Changed status to <span class="status_tag">Delivered</span>. EricB 2007-12-06T17:15:38Z Changed status to <span class="status_tag">Coming Soon</span>. Dealersolutions 2007-12-06T17:15:31Z It will be great to get more info on the calendar screen - when is the release? Tonyatforsythe 2007-12-06T17:15:25Z Would this allow me to edit and update all of my opportunities on a single page? Larry_Robinson 2007-12-06T17:15:25Z Administrators can define multiple console layouts and assign them to different profiles. But currently, each profile can only have one console. The Console view will not replace the Home page in the near future, but that is certainly an idea we have discussed. Thanks for the suggestions. AGerlinger 2007-12-06T17:15:23Z Will we be able to filter the calendar to show Campaigns by start or end date for example? PerGeert 2007-12-06T17:15:13Z Can the Console be the 'Home' page for a user (profile) or do you still have to go via Home? jgreene 2007-12-06T17:15:10Z I hope that as the administrator I will be able to define multiple console layouts and make them available to people under different tabs. guest 2007-12-06T17:15:06Z Is there any other way to view account teams/opportunity teams other than through reports - same comment as guest/ Brooklyn, NY Sep 14. We are more interested in who is on the team vs. who owns the account. guest 2007-12-06T17:15:05Z I would like to be able to see the desktop with all of my top clients in one window and perhaps have a notation re: last date of interaction. If I go down the list and find that my last interaction has been some time ago, I need to make that call. lrobinson 2007-12-06T17:15:04Z In the Winter release, we will be adding the Console as a separate Tab, it will not replace the Home tab, but that has been discussed. List views will allow all the same list view capabilities in the application. In fact the Console simply reuses the existing list view definitions. We don't support lists on objects based on filter criteria on child objects. guest 2007-12-06T17:15:02Z This looks terrific. A capability we've needed for a long time. Will view definitions allow us to select based on account/opportunity owner and teams? We desparately need the ability for sales to easily display (and not as a report, but as a view) all accounts (same for opportunities) where the user is the owner OR on the account team. Currently, the account team child table is not available for view definitions. guest 2007-12-06T17:15:02Z Could one of the application components be an outside application, just like you can currently set up web tabs? guest 2007-12-06T17:15:02Z I see that the home page is still on the screen and that this is a new tab. Is there any way to remove the home page and use this new console instead, or at least have this be the active page when all users login? lrobinson 2007-12-06T17:15:02Z We don't support reports in the top window... but you can easily define a list view as you suggest, 'Leads not called in 90 days' and then work that list. guest 2007-12-06T17:15:02Z The AJAX feature will be a very nice plus - currently we have explain to our sales guys why things have to do post-backs and the refresh etc. guest 2007-12-06T17:15:01Z Thought it was earlier - but very happy that it will come. Especially with custom objects! Congratulations guest 2007-12-06T17:15:01Z Very nice! We're setting up a call center in which this functionality will be indispensable. We can't do it very efficiently right now with the current layout, and we look forward to using the new functionality! guest 2007-12-06T17:15:01Z Will it be possible to display a report in the top window so that users can use the console to efficiently conduct prospecting activities? (top window= leads not called in 90 days, main window= lead/contact record, right mini= log a call) guest 2007-12-06T17:15:00Z This is available in Classic interface, but works best in the new UI skin... its just a click away for all your users :-). <br />Users cannot modify their one UI, but they can setup their own list views. Users can customize which related lists they see on page layouts and this applies to mini layouts too. <br />Admins configure page layouts and mini page layouts and assign them to profiles and record types - same as for the rest of the application, so you can create a very personalized experience for your users.<br /><br /> guest 2007-12-06T17:15:00Z Couple questions: - Is this functionality available for the "Classic" interface, or do users have to have the latest version applied? - Each user can modify their UI . . . or is this done at a higher level? guest 2007-12-06T17:15:00Z The feature is included in the standard pricing for all editions of Salesforce.com. Very glad to see the great feedback. We have made many enhancements over our Pilot release, they include: <br />* A new optimized tighter skin to get more data on screen at once. <br />* Layouts can be configured and assigned to profiles. <br />* List views for any object in Salesforce.com can be accessed. <br />* The panes all maintain consistency when updating information and the list view reflects which rows have been updated. <br />* The list uses an AJAX process in the background to alert you that the list needs to be refreshed when the contents have changed on the server. <br />* The list now includes mass actions. <br />* The right hand side pane automatically collapses when there is no content to show, maximizing the real estate for the objects on screen. <br />* Related lists can be expanded in place rather than take you to a new screen of the related list items, this makes the desktop much more dynamic and maintains context. guest 2007-12-06T17:15:00Z how customizable will this console be as far as fields and objects go? will this feature be previewed at Dreamforce? guest 2007-12-06T17:15:00Z Will this feature require an extra cost or will it be free? If free, with all editions? guest 2007-12-06T17:15:00Z this looks great guest 2007-12-06T17:15:00Z I've seen the new console through usability testing and though I can't comment on it, it looks great. As a user of the Agent Console since Winter 06, I see this is going to be a great improvement for all users.