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Change the Salesforce Support "On hold Muzak" PLEASE!!!
Could you please change the Muzak that is played while we are waiting on hold for SalesForce Support?!?!?
It's the exact same song that's been played over, and over, and over for the last 5 years.
I was on hold for over 30 minutes the other night, and I wanted to smash a Ukulele over someone's head when I was done.
Issue with Task created by incoming email
The task created by outgoing email captures the body of the email in the comment field however the task created by the incoming does not do this. The comment field is left blank. See attached screen shots.
Email capabilities with Help & Training
Please include email capabilities with a solution in help & training. That way, you don't have to copy and paste in order to send to a colleague. It also pushes users to help & training and gives visibility of how useful it can be.
This could be set up similar to emailing an article that you find online when it says "Send to a friend".
Does SFDC's Revolving Support Door Impact You?
Since taking ownership of SFDC within my organization in January 2007, our SFDC account has been through three Account Executives, two Renewal Managers, and I think we have managed to keep the same Customer Success Manager although I haven't heard from him in several months--is that position still part of SFDC??
Each time there has been a handoff, I have gotten the introductory phone call and email and then asked to give 30 minutes of my time to bring the new person up to speed on our account. The last time I received the request for a summary of my use of SFDC, was last quarter end and I don't have time to break in a rookie while trying to project if we are at, above or below quota for the quarter. Is it good business practice to have your customers transition your staff, especially when you promote/transition so many different people in less than 16 months?
The point of this post is not to critize the individuals who are all professional and friendly, but to ask SFDC to develop a better transition process that does not rely on their customers to train the employees. Has this happened to you, if so promote this post and make SFDC aware of the issue.
Configuring List showed in the self-service portal
It should be possible to configure the information showed on the self service portal, home and view tab, open cases list.
In the same way it should be possible to configure on the self service portal, view cases tab, my closed cases list
Custom List buttons for updating Case picklist fields
Hi All -- I've been struggling to find a way to create mass action buttons in our Cases area.
Ideally, I'd like to create a Custom List button that allows me to select several cases in a view and, for a given field, substitute one picklist value for another.
I'd be happy to program sucha button over & over again as I cleanup some of our data. I've tried Mass Update Anything but am frustrated by it -- can't seem to get the results I want.
Does anyone have a solution? Please help!
deleting of opportunities prohibited
Removing the hook "deleting opportunities" in the profiles is not a safe methode. If the user deletes the account, the opportunities corresponding to this account will be deleted too.
If we cancel the possibility to delete accounts we lose the tool "merge accounts" for example.
It would be nice to have the possibility to prohibit only the deleting of accounts with opportunities.
Support is too quick to close cases! Please change that business process for better customer service.
SFDC Support is too quick to close cases! Please change that business process for better customer service.
SFDC Support should not close a case until they receive an email message or phone call from the customer stating that the issue is resolved. More times than not, I have received a quick email message or voicemail message after hours, in response to my new open case, that doesn't really answer my case question and then suddenly the case has been closed, without any further contact with me or from me. Cases should not be closed without the direct consent of the customer.
SFDC Help and Training Improvement: Features that required SFDC activation list
I think it would be really great if SFDC published and maintained an up to the minute list of SFDC features that require a client (or a partner on behalf of the client) to request the feature be activated by SFDC Customer Support.
Might go a long way to really proving how robust the tool really is.
Mail Merge Contact with Contracts
Currently you are unable to mail merge Contracts with any Contacts (like you can with Opportunities). I am hoping they can add this feature in the upcoming editions.
I can't figure out why that is not possible as who else is going to sign a contract? A Contact?
Create a new Developer track class for Advanced Web Development with Salesforce.com
I'd love to take a class that goes much more into depth with web application development and how best to integrate it with Salesforce.com. This course should be targeted at AppExchange partners who are developing other on-demand web applications that integrate with Salesforce.com. I would like the course to cover more open source web scripting and development languages like PHP, Ruby, Python, etc and how to integrate them with Salesforce. Also, I'd like to see topics and best practices covering licensing and provisioning (in conjuntion with the AppExchange), user athentication and security, performace tuning, and more.
Restore Default Settings
While customizing our Group Edition to work with our organization's processes, a significant amount of customizations were made that we would like to have reversed so that we can start again from scratch. Rather than going back and turning around each individual action, why is there no option to set our system back to its original state? As a SaaS application, this should not be a difficult task. Of course, anyone desiring this service would have to provide the necessary approvals.
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