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Approval Workflow Comments
When an approval workflow is approved/rejected, and the APPROVER, enters comments, currently, there is no option to add the APPROVERS' comments to an email alert. There is no available merge field for this. The comments merge field in only available on the approval request.
It is extremely important that any comments added by an approver be added to those email. Please add this merge field.
Thanks.
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fjw Mar 27 |
Merged Idea
originally posted 09/12/07
Add approval comments to the fields available for use in email templates
When sending an email from a template for a record submitted for approval, it would facilitate communication between the different approvers if the comments field was available. This would allow a standardized template to include instructions from the previous approver when the record is assigned to the next user in the process.
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ramanaji_boodida Mar 27 |
Merged Comment
originally posted 09/12/07
good
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CKZhou Mar 27 |
Yes! We need this feature! |
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JDenis Apr 10 |
In addition, it would be nice to have an option to make the comment field mandatory when we reject the approval. |
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Rajaram Apr 11 |
Changed status to Coming Soon. |
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Rajaram Apr 11 |
Changed status to Coming in Summer 08. |
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crop1645 Apr 23 |
excellent new re: Summer 08; we really need this |
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heatherp Apr 25 |
Yeah cbut any way to move it up to release now though?? |
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justedel Apr 27 |
Please, we need this!!! Also should be able to report on the approval comments. |
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justedel Jun 9 |
It would be great if you could use approval comments in ALL email notification templates related to the approval process, not just the approval email. |
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LarryT Jun 18 |
Agreed. For example, if someone rejects, it would be nice that the email notification says why the request was rejected in the template without having to go back to salesforce.com |
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justedel Jun 18 |
LarryT - you nailed the use case exactly! |
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kjoseph Jun 19 |
Changed status to Delivered. |
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CKZhou Jul 14 |
The release note reads "Note that these approval merge fi elds will be populated only if the email template you create is used as the approval assignment template. If you use the template for any other email alert action--in either workfl ow rules or approval processes--the merge fi elds will return a null value." So we cannot notify the user who submitted for approval with the comments? For example, in case of a conditional approval with some comments, the user should not only be notified that the approval is passed, but also he should be notified there are some comments...... |
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heatherp Jul 17 |
I have an issue with this!! You guys are either misinterpreting this idea OR miscommunicating to all of your users. This feature is NOT available yet in SFDC, although you are presenting as if it is. |
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CKZhou Jul 22 |
The idea was misinterpreted, or miscommunicated, i think. We need to be able to include the comments in the email to the user who submitted for approval! |
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tr21 Jul 28 |
Idea asking to expand new approval comment merge field feature is posted here: http://ideas.salesforce.com/article/show/10091022/Allow_Approval_Comment_merg... |
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