It would be really nice if a user could have multiple profiles. We have run into an issue where we have a group of call center users that have the standard Call Center Profile. But now 5 of those users need to be able to add/modify solutions. So now i have to have a Call Center Profile and a Call Center w/ Solutions Profile. Now if one of the sales users needs to be able edit solutions, I now have to have 4 different profiles:

1. Call Center Profile
2. Call Center w/ Solutions Profile
3. Sales Profile
4. Sales w/ Solutions Profile

It would be ideal if you could have a Call Center Profile, Sales Profile, and then a Solutions Profile. Then based on the multiple profiles the user will have access to additional items. And be able to have any combination so you are managing fewer profiles. Especially since you can't have a description for a profile.