Salesforce IdeaExchange
Workflow Tasks Assigned by a Queue
Please correct the following error in your system:
PROBLEM:
* When a workflow task is assigned to "Lead Owner" it malfunctions if the "lead owner" is defined by a Queue.
* Example: a new lead is created and goes to the lead queue. The associated tasks with that lead should remain in a queue and be assigned once someone accepts ownership of the lead. However, this is not the case. The workflow tasks are autumatically assigned to the user profile with the highest level instead of put in a queue.
* Even when you assign tasks to "lead owner" they get automatically assigned to the user profile of highest level even if that user is NOT the lead owner.
SOLUTION
* Enable Workflow Tasks to sit in a Queue, be assingned to Lead Owner, or remain "unassigned" until new Leads are accepted by their lead owners.
For more details see this recent case: 01375298
Thank you,
Nick
|
Gabe 09/17/07 |
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