Salesforce IdeaExchange
Allow case comments to cc: multiple users when posting comments
Our customers have repeatedly asked if comments on a case can be cc-d to multiple users. Currently comments go to the e-mail address for the contact name at the Account only, but they would like the ability to "CC" groups of users on their end.
Currently the only workaround is to have their e-mail address be some kind of alias to an e-mail group. This CC functionality should be available for the user to set when they enter a case on the support portal, and also when a comment is added through the support portal. Once a user is added to the CC list, they should remain there unless they are checked off either by the contact name on the case, or the person cc-d themselves. There should also be the ability to add or remove a cc for any Salesforce user working on the case.
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Solbright 02/04/08 |
This suggestion might be the same as this previous suggestion found here: http://ideas.salesforce.com/article/show/25621/Need_to_send_case_comments_to_...| sure if they should be merged or not. |
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Solbright 04/16/08 |
I get a "page not found" when I try to follow that link, so I can't say if we can merge cases or not. Can you please provide an updated link? Thanks. |
track comments for this idea
- ckellas
- echampine
- mgeise
- neptune
- rpr2
- Leyna
- Heros
- Solbright
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