Even with less sophisticated CRM tools, I've seen where you can, with one click, record multiple e-mails at the same time. Has anyone given any thought to doing this with the "Add E-mail" feature in the Outlook toolbar? If you've sent out a mail merge to your leads, you know what a time-sink it is to have to manually add each e-mail to Salesforce -- it practically defeats the purpose of a mail merge.
Comment » Posted by tommyperkins
Posted 07/05/07
Categories: Marketing Automation, Partner Relationship Management, User Experience, Applications, Force.com Platform