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Split Cases (Service Requests)

I would like to request the functionality of splitting service requests into separate cases. It's possible to clone cases but you would not be able also split associated records such as activities and emails.

schreiber 10/11/07	If you use the function "Reopen" as a new Case, data fields transferred and a reference to the original case is added. However, no emails and no attachments are copied to the new case. Also the 'Date/ Time opened' carries not the date when the customer wrote the request.
iwesenack 10/11/07	a) Often, in reply on an existing Case, customers ask a question on a new topic. b) Sometimes, in 1 email, customers ask questions on several topics. Exactly for these cases we would need a "Split Case" functionalty.

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marc.st-pierre03132008
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