It would be really great if we could embed formulas in email templates. There are certain situations where we only need a calculated value on an outbound email, and being able to embed the formula in the email instead of putting on the parent object would be much better.
For instance, say we wanted an email template to say that a response was required by 7 days from today - we would have to make a custom formula field for every object that might use that template, and then create separate templates for each object!! What an incredible was of Saleforce.com resources (storage, processing power, network bandwidth, etc.!!)
If we could embed the formula in the e-mail template, we would only have to create one template, no custom fields, and the formula would only be calculated when the email template was used!!
2 Comments » Posted by AlexCRMmanager
Posted 05/01/07
Categories: Customization, Marketing Automation, Sales Force Automation, Service and Support, User Experience, Applications, Force.com Platform, Calendar and Activity Management, Administration & Sharing