The contact role allows us to record the role that a contact plays for a particular opportunity.
However we also need to capture more information to support the sales cycle; eg:
-Degree of influence
-Preference (positive/negative/neutral)
-Degree of Engagement (meeting, call etc)
-Problem(s) they are experiencing
-Implication - what it means to them
-Need - why they need to buy our product/solution
Can the contact role piece be customised/expanded rather than having to create a whole new, clunky object?
4 Comments » Posted by eduf
Posted 01/10/07
Categories: Customization, Force.com Platform