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Add more account hierarchy functions for parent/child accounts
There isn't much real functionality around account hierarchies. It's obvious that Salesforce.com wasn't really designed for real global account management where a company has many subsidiaries with many account managers.
For one thing you can't report on opportunities owned by an account hierarchy. You can report on opportunities that share a single parent account -- BUT the parent account itself's opportunities can't be included in there.
It gets even worse if an account is the child of one account and the parent of another account. The odds of being able to ever get a global picture easily fade even further.
When you have multiple account managers managing various subsidiaries in an account hierarchy, you can't give them read-only permissions to the opportunities in the other subsidiaries he doesn't own without really trying to be clever with sharing rules, or by assigning the sharing rules manually.
This could really get clunky for an account with dozens of subsidiaries, considering if you are like us, you might have many of these types of global accounts.
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jsmengel Feb 13 |
Well stated, I am having the same issue. Not sure what benefit the parent account was supposed to have without the ability to see below it having to be added to the child account team as well. We have a business development group that should only be able to see limited accounts across all regions but the current design lacks the ability to do so easily. I was hoping to create a parent child relationship but that just seems to fall short other than I can use it as a control tool - We really need the account teams from the parent account to inherit down to the child accounts and their opportunities. It just makes sense from a global perspective. |
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jayhunter Apr 2 |
I was just about to post this identical idea myself. Very well put!! We deal with lots of large companies, and we use the hierarchy of accounts extensively. It's disappointing how little functionality is available around this, however. It would be fantastic to easily be able to see all the opps for an account hierarchy, etc. It's very difficult for us to manage. Our customer BP oil, for example, has 50+ children accounts in several levels, yet it's very difficult to extract data regarding all the activity relative to ALL the BP accounts. There is one cool AppExchange app -- Yahoo Map Account hierarchy -- that demonstrates the value of the account hierarchy. I wish I new more S-control coding to tweak this, as it shows the potential of having good account hierarchy data in the system. |
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Stefan Apr 10 |
I agree absolutely with all the above comments both from a reporting and security view. Makes you wonder why this has been omitted! |
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njdevilsfan May 15 |
Couldn't agree more. The hierarchy functions are not good and they NEED to be fixed. I added an idea that builds on this one a few weeks back. http://ideas.salesforce.com/article/show/10088511/Rollup_Summary_Fields_for_A... |
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