Salesforce IdeaExchange

290

Chat

some area where there is a live chat room where people can go and connect and maybe get quick questions answered.

SFDC2admin 11/18/08	Definitely a great idea as sometimes you need something quick - and you don't have to wait for a post to come through.
geobaker 11/18/08	Have you explored the Google Talk integration? It is incredibly easy to setup and may be a good way to begin here.
scraps 11/18/08	I've heard great things about google talk, unfortunately our security won't allow it, and our IT department refuse to negotiate on that. Whilst not ideal, Salesforce 'Ideas' or a similar custom object can be set up like a forum to accommodate questions, discussion and answers.
Erica_Kuhl 12/02/08	Changed status to Ideas Under Consideration.
jdavis06192008 2:58pm	You could put a Chat box on the left-hand side, under Recent Items for most users, and then accessed by a Tab by the Salesforce Admin. If a user has to click on a Tab to initiate chat, they will lose their place (as far as the record in question), so it would be better if they can chat and see the problem at the same time.

track comments for this idea

Please log in to post a comment

recently promoted by:

recently demoted by:

Resources

Ideas Under Consideration