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Last Activity available in case view

According to the SF support page located here -- http://tinyurl.com/64veby -- the "Last Activity" field is available in list views. However it is not a listed option when I go to edit a view. I tried using Last Modified by but as this only checks the last time the integral part of the case was edited, and not comments or tasks, this isn't what we're looking for. Last Activity needs to be an accessible metric, and I am amazed it is not. SF support staff confirms that Last Activity is only available under contacts, but it is much more needed under cases.

coreyg
12/30/08

I agree...Last Activity needs to be an accessible metric in order to run workflows against cases. Ex:

If Last Activity is available for Cases then the admin will be able to set a close workflow for cases that don't get a response after a certain set of days. This is a huge hole right now as any organization with a decent amount of cases get really old cases that pile up because of lack of time to go through and eval each case. Another field that would go well with this is the ability to see if the last activity was from the customer or from an internal rep. This way you can filter and see what cases have responses on them from the customer that haven't been addressed. Tasks/Activities only show emails and not comments, so it isn't a cummulative view.

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