Salesforce IdeaExchange
Developer-accessible bug database
If I find a bug in the Salesforce platform, I want a bug database search for an existing bug and, if none exists, log a new bug. Such a bug database would have the following features:
1. A defined bug cycle (report/reproduce/resolve)
2. Viewable/searchable by other developers on the platform
3. Direct interactions with with Salesforce's engineers, PMs, and QA
4. Specifically for developers, specifically about bugs in the platform
Without such a database, developers on the salesforce platform have two choices for reporting bugs - opening a support case, or starting a thread on the discussion boards. Neither meets our requirements (support cases provide (1) but nothing else; the discussion boards provide (2) & (3) but not 1 & 4).
Of the two existing options, opening cases with support has been the less useful for me. My support cases are often closed immediately by Tier 1 support with a comment "we don't support partner apps" - apparently T1 support doesn't realize that I am the partner, requesting support for a bug in the platform. More to the point, requiring T1 support to be capable of handling highly technical developer bug reports isn't realistic.
The discussion boards have been great for direct interaction with salesforce's developers, but lacking the defined bug cycle their usefulness is highly time-limited. If I log a bug through the boards, I often get a "we're aware of that and working on it" response, but that response isn't always followed up with "that is now fixed". As a result, as a developer, I have to specifically re-test a bug to find out if it's been fixed. The upshot is that, if I try to use a feature and find it has a bug, I'll often avoid that trying that feature again for much longer than I should.
Now that salesforce is a platform, not just an app, it's time to open the kimono a bit.
track comments for this idea
- md1
- dpletter10222007
- anndavis
- reileymr
- joshnet101
- gmp_process
- ben.keller07302008
- arlon_wilber
- NSDavid
- ddkpe
- paul_weeden
- sham
- sparky
- steve_andersen
- mark.litherland@grizzard.com
- gemini@work
- CKA
- stuart_bernstein
- craskulinecz
- cic
- andreas_krebs
- idaapex
- CM@affy
- andrzejw
- jackjordan
- JohanLiljegren
- AlexCRMmanager
- fjw
- Jakester
- njdevilsfan
- maryam_norouzi
- ejw
- thecrmninja
- ad75
- TimAlsop
- dchasman
- jhart
- AMartin
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