Salesforce IdeaExchange
IdeaExchange Posting Guidelines
An informative Community Guidelines document/alert/post should be made available. Upon joining a forum, new members should receive the guidelines and some incentive should be in place for them to review the guidelines.
I was a member of a very successful blog that put such an item in place and it was VERY beneficial to the overall quality of the community.
The guidelines should emphasize basic guidelines in a concise manner.
Ex:
1) Is the idea necessary? - If you are not reasonably sure your issue is not currently available in SFDC, perhaps you should review discussion forums or "Help & Training". If you do not have time, clearly state that this COULD be a current function and you do not have time determine so.
2) Search for your Idea pre-post - keep our community clean and productive by searching before you post. Make a concerted effort to locate similar ideas and, if they are located, comment on them or suggests merges. If you post, be sure to review the similar ideas suggestions.. ...some SFDC developer will be happy your using their code and you might just find something you missed at first.
3) Make titles meaningful - Titles like "reporting" offer other members little idea of what your Idea is about. Include Object names, specific functions/features as well as a brief notion of the issue/limitation.
4) Be clear and concise - When posting and idea, put other members in the best position to judge and respond to them.. ...Clearly state the specific issue your idea recommends addressing/enhancing. At the same time, make your post reader-friendly by keeping your idea to a few post.
5) If possible, picture it - Everybody loves colors! Make pretty pictures if you have the time. Conveying your idea visually allows community members to better envision your proposal and will lead to more promotions.
6) Be respectful - A successful community is built upon an open flow of dialogue. It is just as important to critique suggestions as it is to promote them. However, remember that we all seek a stronger more robust SFDC and demeaning, insulting activity only serves to impede that effort. Always keep in mind, it's about Salesforce, not about yourself.
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- CGriffeth
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