We are using Email to Case and trying to use the REGEX formula to search for keywords in the body of the email and update a field using workflow rules. The issue is that since the REGEX formula uses Java, if there is a line break original message the formula will not work. Therefore, the workflow rule will only work if the code is in the first line and not preceded by or followed by a line break. We would like the formula to work so that it picks up the keywords from anywhere in the body of the email.
2 Comments » Posted by MattBizup
Posted 09/19/08
Categories: Customization, Financial Services, Service and Support, Applications, Industry Solutions, Force.com Platform