When you change a record's owner, there's a standard system form which asks you who you want the new owner to be and a checkbox for whether you want to send them a notification.
The idea is to add a field to this screen (or better yet, to make it admin-customizable) for adding a comment. This comment would then be included in the email template (another system item which is not admin-customizable and should be) sent to the new record owner.
Comment » Posted by tobyhosterman
Posted Jul 22
Categories: Customization, Force.com Platform, Email