It would be great if there was a way to select "exclude weekends" in calculating a duration.
ClosedDate - OpenDate
for example.
I have seen some complicated formulas for determining weekends, but it is far too complicated.
It would be better to have a simple way of doing this. This would be very helpful for support applications where you want to keep metrics of case durations but don't want to include weekends.
4 Comments » Posted by phillv
Posted Jul 21
Categories: Service and Support, Applications