It would be wonderful if someone would write a case management app so nonprofits who wish to use salesforce.com's product via donation as a client database that tracks case management "treatments" and "outcomes" could have a tried and true template to work from instead of having to customize the whole thing from scratch which is time and labor intensive. Most nonprofits don't have the knowledge how to do it well anyway and either have to hire expensive consultants or end up not capturing all the data they should be.