Salesforce IdeaExchange

120

Mass Email Bounce Info

We use Exact Target to send out our Mass emails through Salesforce. Unfortunately, when an email address is invalid or an email bounces, Salesforce will tell you how many times this happened BUT it doesnt tell you any specifics (which email addresses), so that you can fix it!!!
Please add more functionality to this email tracking feature.

darrell 04/30/08	Juliannan, I'm the product manager for the ExactTarget integration. With our upcoming spring release, May 16 - ExactTarget will provide a way to get at total hard/soft bounces by individual lead or contact. This is the first phase of fully configurable tracking. If you would like to know more, please contact your Account Manager and have them put you in touch with me directly. Best regards, Darrell Grissen
Rasmus_Mencke 05/19/08	Changed status to Coming in Summer 08.
Rasmus_Mencke 05/19/08	Salesforce will provide an automated bounce feature in the Summer '08 release. All emails sent from Salesforce which bounces will automatically be updated and marked as invalid. If you are using a partner like ExactTarget, they can use our API's to update the same information on the contact or lead records.
AlexCRMmanager 05/20/08	This is fantastic! Can't wait to see it in action!
kjoseph 06/19/08	Changed status to Delivered.

track comments for this idea

Please log in to post a comment

recently promoted by:

jeno
AnnaKovtoun
Kissa
hagengm
glowitz
axeleik
AlexCRMmanager
Rasmus_Mencke
Christoph_K.
craskulinecz
mark2008
juliannan

Resources

Ideas Under Consideration

Successforce.com

Mass Email Bounce Info - Salesforce IdeaExchange

Salesforce IdeaExchange

Mass Email Bounce Info

Search Community

Categories

1-800-NO-SOFTWARE | Privacy Statement | Security Statement