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Roll-up Summary Fields for Account - Case Standard Relationship
Splitting this idea out from CThompson's idea http://ideas.salesforce.com/article/show/80538. We are planning to deliver the first example in his idea in Spring '08 (Account - Opp Roll-Ups), but the other two have not yet been scheduled. I've split these out to get a sense for the relative priorities.
Example 2
Create a Roll-up Summary field on the Account object that calculates the COUNT of all related Cases where Type or Status = X. Use your imagination but this could be an easy way for support organizations to identify how many cases a customer has submitted versus their paid support agreement.
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